Solution & Service FAQ

• What is the MOQ?
  1 piece
• What is your delivery time?
  Sample 3~5 days , Order 7~15 days
• How long is the warranty of the product?
  1 year for charged products, 3 years for uncharged products
• What information do I need to provide to get an accurate quote?
  Product model, product quantity, specific requirements, delivery address
• How can I get product progress if I don't visit your company?
  Provide photo and video show
• How do I resolve the issue if I do not receive the item?
  We will follow up the logistics until the goods arrive in your hands
• How do you ship the goods and how long does it take to arrive?
  We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Airline andsea shipping also optional.
• How to proceed an order for led light?
  Firstly let us know your requirements or application &Qty Secondly We quote according to your requirements or our suggestions.Thirdly customer confirms the samples and Arrange deposit for formal order. Fourthly We arrange the production.keep you updated Progress
• Is it OK to print my logo on led light product?
  Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
• Do you have CE, ROHS FCC Certificates?
  Sure we do